When i was in Telok Blangah area, i have seen few passengers came to Habourfront MRT from ChinaTown/Outrom Park station and stay in train as it will go back to Punggol.
As i understood that it is get comfortable seating and there is no extra cost on that.This news story show some warning to those passengers and thought to share in blog. However SBS Transit action looks impressive and how passenger care taken care by them.
Some of countries which i know, i can not see this type of apologies as they to argue for their side point of view than consider passengers as customers.... Good reaction SBS Transit. Keep it up..